Your data
Delete my KiloTax account
You can delete your account and your data at any time, from the app or by email.
From the app (recommended)
- Open KiloTax and sign in.
- Go to Settings → Privacy and legal.
- Tap Delete my account and follow the two confirmation steps.
Without the app
Email us at supportkilotax@ontadigital.com from the email address on your account, with the subject “Account deletion request”. We will confirm your identity, then process the request within 30 days at most.
What is deleted
- Your account, your profile and your personal information.
- Your trips, expenses, vehicles and receipts.
- Backup copies are erased automatically within 30 days at most.
What is kept
- Billing history, for as long as required by our accounting and tax obligations.
- Proof of consent, for 3 years after the account is closed.
- For a company driver: trips and expenses related to company vehicles remain in the company’s records.
- For a business: closure takes effect after a 30-day grace period, during which it can be cancelled.
Before deleting your account, remember to export your reports (a subscription feature) or ask for a copy of your data: the tax authorities can ask for your supporting documents for several years. Don’t forget to cancel your subscription in the App Store or Google Play.